Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days
  • Europe : 2 - 3 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 30 days of delivery

Ship items back to me within: 45 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

Have a particular skincare concern that you don't see addressed in any of the products listed? See something you'd love if it weren't for that one ingredient that you hate/are allergic to/makes you break out? No problem! I can replace most ingredients with something different with little or no change in price in most cases. I can also give you a personal consultation if you'd like! Just shoot me a message.

Gift wrapping and packaging

I can gift wrap anything you'd like! Just please add the Gift Wrapped listing to your cart and note whether you'd like a box or bag.

Wholesale availability

As I am only one being I am unable to accommodate wholesale orders at the moment. If you're interested in stocking these in your shop, please message me and we might be able to work something out.

Returns and Exhanges

Because these are all natural personal care items, I cannot accept returns for refund after 15 days. I will however accept returns for store credit or exchanges up to 30 days (both deadlines are for contacting me, shipping allows for about 10 days more). If you are unhappy with anything, please contact me and I will try to remedy the situation any way I can. That said, I'm a very small business so I will not be able to come through like Sephora (yet!) so bear with me

Why are there still chemicals in my "natural" product?

Chemicals are not inherently bad. We are made of chemicals! What you see on the ingredients list is called the INCI (International Nomenclature of Cosmetic Ingredients) and is the name of the chemical compound. I strive to use compounds derived from all natural plant sources as much as I can without sacrificing efficacy. In the description of each product, I describe what each ingredient does and why it is there. I encourage you to do your own research as well and be an informed consumer! If you have further questions about ingredients or formulations or suggestions for different ones (always seeking to improve!), don't hesitate to shoot me a message!